FAQs

Your main questions, answered.

Global questions

Can I keep my current phone number?

Yes, you can keep your number – both mobile and landline. We take care of the entire porting process so you don’t have to worry about anything.

Do the services involve any installation fees or contract commitment?

At Prisco we offer different services (fiber, mobile and other solutions), and installation conditions may vary depending on the service contracted.
In general, you can choose between:

  • paying the installation cost, with no contract commitment, or
  • signing a one-year commitment, with installation included.

We always explain the conditions before you sign up, with no fine print.

How can I check whether I have coverage at my home or business?

It’s very easy. Contact us and we’ll check the coverage available at your address.
We’ll inform you of the options and services available, with no commitment.

How long does installation take once the service is contracted?

Once the service is confirmed, installation is usually carried out within a few working days, depending on the service type and technical availability in the area.

What if I have a question or an issue?

We offer direct, personal customer support. You can contact us easily and we’ll help you resolve any question or issue quickly and clearly.

Contact us

We’re close by. Ask us for information with no obligation.

Contact us and we will help you find the best rate for you.

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